We offer a Replacement Guarantee. If a tester uninstalls your app before the 14-day period ends, our system automatically replaces them with a new tester for free to ensure you hit your goal.
Full Refunds are only available if we fail to start your testing campaign within 48 hours of purchase.
Payouts are processed only after the 14-day testing period is complete and both proofs (Install Proof + 14-Day Proof) are verified.
If you believe a transaction was made in error, please contact support immediately. All disputes are reviewed within 24 hours.